Operations Manager

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet. 

What You Will Do:

The Operations Team is an integral part of all NatureBridge programs at our Golden Gate campus. The Team provides exceptional customer service for all Conference, Environmental Science and Coastal Camp guests. 

The Operations Manager ensures smooth program logistics and communication with school groups and Coastal Camp adults. This is achieved through courteous, timely and detailed communication with teacher and parent coordinators as they prepare for their NatureBridge programs. The Operations Manager translates these logistics into program itineraries and invoices efficiently and effectively. This position takes place primarily on our campus in the Golden Gate National recreation Area and cannot be performed remotely.

Your primary job will be to:

• Communicate regularly with teachers, school administrators, parents and trip coordinators to determine logistics and to set expectations for learning and overall outcomes for our Environmental Science, Coastal Camp and Conference programs.
• Recruit, hire, train and supervise Environmental Science Program Site Managers and  Evening Support, providing ongoing support, including processing payroll and covering site support between Site Manager’s split shifts.
• Create weekly staff schedules for all programs, accounting for individual program needs.
• Work directly in Salesforce and Active (CRM), preparing weekly Environmental Science and Coastal Camp customer program communications, including due date reminders, logistics discussions, thank you emails, paperwork collection and hiking group lists. 
• Process operations, facilities and program-specific invoices.
• Provide Operations Team with ongoing administrative support, onboarding/offboarding personnel and maintaining current operations manuals. 
• Prepare weekly Environmental Science, Coastal Camp and Conference meal/facility and group reports in coordination with department heads.
• Ensure smooth program implementation by refining, developing, communicating and supporting logistics systems.
• Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers.
• Perform all other duties as assigned by supervisor. 

Compensation:

• $25/hour
• Full benefits package, including medical, dental, and vision insurance, retirement plan, and paid vacation, training days, and sick leave.

Who You Are:

We are looking for the following qualifications:

• Relevant administrative, operations or educational experience.
• Organized and able to balance competing logistics between programs while maintaining attention to detail.
• Written and verbal communication and customer service skills.
• Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.
• Commitment to equity, inclusion, and diversity in the workplace
• Demonstrated office experience including, managing and communicating information quickly and accurately.
• Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or CRMs.
• Valid driver’s license

*All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.
 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on youth and the environment
• You will get to work in a beautiful natural setting with other dedicated people who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How to apply:

How To Apply:

Submit your resume and 3 references to our Online Career Portal. Please respond to the short answer application questions in lieu of a cover letter.