Operations Director

What You Will Do:

The Operations Director reports to the Golden Gate Campus Director and provides leadership and management of all aspects of Golden Gate campus operations for the residential Environmental Science and Conference programs. This position is responsible for successful execution of all program logistics and exceptional customer service.

This position takes place at our Golden Gate Campus in the Marin Headlands and cannot be performed remotely.

Your primary job will be:

Leadership: You will serve on the Golden Gate Leadership Team and collaborate on planning and implementing campus initiatives. You will also ensure smooth program delivery and identify opportunities to optimize our logistics systems and business processes. This role also helps develop annual budgets and supports the Campus Director in planning and implementing grant-funded programming. 

Staff Management: You will supervise the Operations team, including 1-3 Operations Managers, 2-4 Site Managers, and 2-4 Guest Experience Coordinators. You will also develop staff working agreements and partner with the Risk Management team to implement effective training.

Administration: You will be responsible for ensuring a high level of customer service by soliciting and acting on customer feedback and program evaluations. You will oversee campus-wide logistics, including contracts, maintenance, and compliance with  federal safety and health standards. You will also develop the on-call schedule and respond as needed to the campus emergency response system. 

Conference Operations Manager Responsibilities (held through spring/summer 2023): The Operations team provides exceptional customer service and helps to ensure a welcoming and supportive atmosphere for all participants. You will serve as the primary steward of Conference program operations and implementation, and efficiently manage logistics for participants.

Who You Are:

An ideal candidate for the Operations Director position has the ability to manage and support teams of diverse people across multiple job functions. They prioritize relationship-building and professional integrity, while demonstrating commitment to NatureBridge’s mission and values, including equity and inclusion in the workplace. An ideal candidate can devise and implement effective systems and processes, solve unique problems, and are skilled at thinking creatively and critically. They can also communicate clearly and collaborate with multiple stakeholders while balancing competing priorities and needs. They have significant experience using CRMs and using collaborative software such as GSuite.

We are looking for candidates who have:

• Five or more years of experience in nonprofit management, school or business administration, or equivalent combination of education and professional experience.
• Strong leadership and management experience and ability; previous experience leading and developing teams and individuals across multi-functional areas.
• Proven project management skills; highly detail-oriented with excellent planning and execution ability and multi-tasking skills.
• Strong technical skills in technology platforms, experience using Google Suite, Salesforce, or other database management systems
• Willingness to travel and work occasional evenings and weekends.
• Must have a valid driver’s license.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Employees must be fully vaccinated 15 days or more before the employment start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How to apply:

NatureBridge is an Equal Opportunity Employer. Submit your resume and cover letter to our Online Career Portal (link).